Refund policy

At FireBorn Guard, your satisfaction is our top priority. Every product we design and deliver is tested for quality and performance, but if something doesn’t meet your expectations, our flexible and transparent return process ensures a smooth experience — no matter where you are in the world.

This Return & Refund Policy explains how we handle returns, pickups, replacements, and refunds for all domestic (India) and international orders.

Overview

This policy applies to all purchases made through www.firebornguard.com or our authorized sales channels.
By shopping with us, you agree to the procedures outlined below.
FireBorn Guard’s goal is to make returns simple, fair, and convenient through direct pickups and easy communication.

Return Eligibility

You can request a return, refund, or replacement within 14 days of receiving your order, if:

  • The product is unused, undamaged, and returned in its original packaging, including all accessories and invoice.

  • You provide valid proof of purchase (order confirmation or invoice).

  • The product is not part of the Non‑Returnable Items list.

If you receive an item that is damaged, defective, or incorrect, please contact us within 48 hours of delivery and include clear photos or a short video. Once verified, our team will arrange a pickup or replacement as quickly as possible.

Non‑Returnable Items

Some products cannot be accepted for return or refund due to safety, personalization, or hygiene reasons:

  • Customized, made‑to‑order, or personalized products.

  • Items showing physical damage, signs of use, or missing accessories/manuals.

  • Products damaged by misuse or accidents after delivery.

  • Clearance or discounted items marked as Final Sale / Non‑Returnable.

If your order includes multiple products, only the affected items may be eligible for return.

How to Request a Return

You can initiate a return or replacement through two simple methods:

Option 1 – Through Your Account

  1. Login to your FireBorn Guard account.

  2. Go to My Orders → select the item to return.

  3. Click Request Return / Replacement and fill in the reason and supporting details.

Option 2 – By Email
Email support@firebornguard.com with the subject line “Return Request – [Your Order ID]” and include:

  • Full name and contact number

  • Order ID and product name

  • Clear reason for return

  • Photos or short video (if defective/damaged)

Our support team will respond within 24–48 hours with confirmation and next steps.

Pickup & Return Process

FireBorn Guard provides a pickup service for returns to make your experience quick and convenient:

  • Once your return is approved, our courier partner will contact you to schedule pickup directly from your address.

  • Pickup time and date can be adjusted according to your availability.

  • Ensure the product is securely packed in its original packaging with all accessories included.

If your area is not covered by our pickup partners, we’ll guide you through a manual return process (see Section 9 for details).

Return timelines:

  • Domestic (India): Product must be handed to the pickup agent within 10–15 business days of approval.

  • International: Return or pickup must be completed within 30 days of approval.

Courier or customs delays are accepted with valid tracking proof.

Refund Process

After your returned item reaches our warehouse:

  1. It undergoes a quality inspection.

  2. You’ll receive an email confirming whether the return was approved or rejected.

  3. Approved refunds are issued to your original payment method within 5–10 business days.

If the returned product shows partial use, missing items, or damage not caused during shipping, a partial refund may be processed.
Processing time may vary depending on your bank or payment partner.

Replacement Policy

If you choose a replacement instead of a refund:

  • A new product will be shipped once the returned item passes inspection.

  • You’ll receive a new tracking number by email.

  • If the requested product is out of stock, you may choose a similar item of equal value or receive a full refund to your payment method.

Replacements are issued free of charge.

Damaged, Missing, or Wrong Items

If your order arrives damaged, incomplete, or not as described, report it to us within 48 hours of delivery.
Please include:

  • Clear photos or an unboxing video showing the packaging and product

  • The shipping label and invoice

Once verified, we’ll arrange a pickup or replacement immediately. Claims raised beyond 48 hours may not qualify due to courier insurance timelines.

International Return Guidelines

FireBorn Guard strives to make global returns as simple as domestic ones.

Pickup Service (Supported Locations)

  • For countries and regions covered by our international courier partners, FireBorn Guard will schedule a pickup from your address after return approval.

  • Our team will coordinate the pickup date/time and share required shipping documentation.

  • Please keep the item safely packed with all original contents.

Manual Return (Unsupported Locations)
If your region is outside our courier network:

  • Our support team will provide the return address and assist you throughout the process.

  • You may ship the parcel manually through a trusted courier service.

  • Please follow these mandatory steps:

    • Clearly label the parcel as “Return to Seller – No Commercial Value.”

    • Attach a valid tracking number and share it with our team.

    • Use sturdy packaging to prevent damage while in transit.

Customs & Duties

  • Import duties or taxes paid during purchase are non‑refundable, unless required by your local regulations.

  • FireBorn Guard is not responsible for customs delays, duties, or lost parcels due to incorrect documentation.

  • We recommend using a trackable courier with full customs declaration for safety.

Our support team will guide you throughout the pickup or manual return to ensure a smooth international experience.

Late or Missing Refunds

If your refund hasn’t appeared within the expected timeframe:

  1. Check your payment account again.

  2. Contact your bank or payment provider — some transactions take extra days to post.

  3. If still unresolved after 10 business days from our confirmation, contact us at support@firebornguard.com with your details.

We will verify with the gateway and ensure prompt resolution.

Policy Notes & Exceptions

  • FireBorn Guard reserves the right to decline returns that do not meet eligibility criteria.

  • Original shipping and handling fees are only refundable when the return results from an error on our part (wrong or defective product).

  • Items from bundled or promotional offers may be returnable only as a complete set.

  • Repeated returns or policy misuse may result in limited future return eligibility.

Contact Us

For assistance with returns, pickups, or refunds, please contact:

FireBorn Guard Support Team
📧 Email: support@firebornguard.com
🌐 Website: www.firebornguard.com
🕒 Support Hours: Monday – Saturday | 10 AM – 6 PM (IST)

Your satisfaction is our commitment. FireBorn Guard strives to deliver every product and every return process with honesty, efficiency, and global convenience.